CUSTOMER SERVICE AGENT : GERMAN SPEAKING

Company Description WNS Global Services manages and operates business processes for leading global organizations.  The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams. Job Description • Provide a reliable and trustworthy customer service • Identify and understand customer needs to consistently provide a high quality service. • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner. • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner. • Provide accurate information on products and services to clients to ensure consistency across the organisation. • Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty. • Operate customer related information systems to maintain and secure records. • Contribute to the success of the team and the business by achieving personal targets. • Adhere to the company and department standards, policies and procedures. Qualifications • Minimum requirement Grade 12 • Minimum of 6-12 months customer service experience • Minimum of 6 – 12 months call centre experience Additional Information Required Skills: • Computer literacy • Proficient in MS Word, Email and good typing speed • Neutral accent with excellent verbal and written in Dutch and English Competencies: • Customer orientation • Results Driven • Quality focus • Planning, organizing and prioritizing • Ability to work under pressure • Ability to adapt to constant changes • Ability to work in teams • Conflict resolution • Empathetic