Cape Town Jobs

Description Our overall mission is simple: to be Earth’s most customer-centric company. We want Amazon to be the place where customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will deliver world-class AI-generated experiences to our customers. We are seeking a dedicated German-speaking Auditor to join our Community Feedback Annotations team and contribute to the development and enhancement of advanced natural language processing models. As an Auditor, you will evaluate annotated datasets used to train and improve generative AI models. Your meticulous attention to detail and linguistic expertise will play a crucial role in ensuring the accuracy and effectiveness of our models. Key job responsibilities Quality Assurance Review and verify annotations made by fellow annotators for consistency, accuracy, and adherence to guidelines. Provide constructive feedback to maintain annotation quality. Domain Expertise Gain proficiency in understanding and annotating texts across various experiences and organizations, supporting the creation of specialized models. Data Integrity Ensure accuracy and integrity of annotated data through regular quality checks. Identify and address inconsistencies, maintaining a high standard of data cleanliness. A day in the life You will evaluate labels and annotated data for various projects across our organization. Some projects will run longer than others, but expect a variety of evaluation requests month to month.

Purpose of the Job: The purpose of the Customer Service Assistant role is to provide our customers with the best customer service experience.This role will answer questions, resolve any emerging problems, and provide product / service information with accuracy and efficiency to our customers as needed. The role is a critical part of company's frontline company support, ensuring customers’ requests are actioned with a sense of urgency, care, and understanding. The Customer Services Assistant ensures that customer calls and concerns are properly considered, captured on the system, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge. To ensure that we optimise our service delivery to our customers and align with our teams, the working hours are a 40-hour work week scheduled according to a planned weekly schedule (any five days from Monday to Sunday (shift work), including public holidays) within legislative requirements. Job Category:Customer Service Job Objectives: Delivering high quality customer service and continually contributing towards a culture of customer service excellence – being passionate about the customer experience! Managing all incoming calls and communicating clearly with our customers, providing support pertaining to questions, resolution of any emerging problems and product / service information with accuracy. Being proactive to urgent/emergency situations in accordance with product/service guidelines. Providing timely escalation of requests and updating our customers on the progress of resolution. Remaining knowledgeable of performance requirements, brands, products, campaigns, and process documentation – being passionate about your own development! Ensuring all service level goals are understood and achieved. Taking the necessary steps to drive up customer retention. Following all set Shoprite standards, policies and procedures and providing input when something is not working as well as it should. Proactively seeking ways to continuously improve the customer experience. Taking initiative and assist teammates in need, where possible (example: with knowledge transfer or language barrier with customer). Supporting other responsibilities that may be assigned from time to time.

Job Description To provide appropriate financial and estate planning advice to Private and Business Banking Clients (i.e., Private Banking Signature, Premium, Growth and Commercial Banking) in order to solve for their complex financial needs. Qualifications Minimum Qualification NQF level 6-7 Qualification (Advanced Diploma OR Degree) 120 credits or Qualification aligned with FAIS and FSCA requirements RE 5: Representatives Experience 3-5 years' experience in a sales environment, specifically intermediary services for banking and insurance categories. Understand Long Term insurance products Understand the banks products, processes and systems No Supervision required