On-site Representative - PBH

At AJW, delivering world-class service is at the heart of everything we do. We’re looking for a dedicated On-Site Representative – PBH to be the first point of contact for one of our valued customers. Based at their location, you’ll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments. What you’ll be doing: Customer Requirements & Order Management • Conduct Quantum Interrogation, market research, and IPC validation to support procurement. • Perform technical and alternate PN research to identify suitable alternatives. • Assess customer payment viability and negotiate cost-effective procurement. • Manage end-to-end order processing, ensuring accuracy and on-time delivery. Logistics, Exchange & Warranty Management • Oversee exchange orders, resolving quarantine and traceability issues. • Manage core identification, off-core returns, and warranty (RMA) processes. • Handle credit note and invoice queries, ensuring timely resolution. Customer Service & Relationship Management • Act as the primary customer interface, handling queries and escalations. • Coordinate contract reviews and track performance against service levels. • Maintain customer procedure sheets and drive process improvements. • Respond to urgent/AOG demands and identify additional service opportunities.