Executive Personal Assistant to Founder & Principal Adviser

Our client is an independent financial planning firm helping individuals and families bring their mortgages, investments, pensions, protection and estate planning together into one joined-up plan. Clients come to them to take the pressure off their finances and feel more in control of their future. They're now looking for an exceptional Executive Personal Assistant to support the Founder and Principal Adviser. This is a pivotal, trusted role at the heart of the business. You won't provide regulated financial advice. Instead, you'll orchestrate the people, systems and information that sit around the advice process — protecting the adviser's time and focus, coordinating complex workflows, and making sure every client experience reflects the firm's values. This role suits someone who thrives on structure, clarity and ownership, and who genuinely enjoys making complex processes feel simple for others. What's on offer • R16,000/month • Office-based, working UK business hours (8:30am-5pm UK time) • A genuinely trusted, high-responsibility role at the centre of a growing business • Direct, close working relationship with a Founder who values structure and ownership • Long-term placement What you'll be doing Executive support to the Principal Adviser • Strategic diary management — booking, prioritising and protecting time for client meetings, preparation, follow-up, networking, coaching and internal planning • Inbox triage and email management, routing items to the right team and flagging what needs the adviser's personal attention • Meeting preparation and follow-up — assembling fact-finds, previous advice documents, financial plans and provider reports, preparing agendas, and capturing actions • Handling confidential client and business information with discretion Client coordination and experience • Acting as first point of contact for day-to-day client queries (non-advice), managing expectations and next steps • Managing the end-to-end client journey across mortgages, protection, general insurance, estate planning, and investment reviews • Sending clear, plain-English updates so clients always know where things stand • Coordinating client feedback requests after successful completions Operational workflow and systems coordination • Maintaining operational dashboards, KPIs and reporting • Creating, assigning and monitoring tasks across one-off and recurring items • Liaising with providers, networks and platforms to progress cases • Maintaining accurate CRM records and document filing Marketing and relationship support • Coordinating blog uploads, website updates and light edits • Supporting newsletters and client campaigns • Preparing client-friendly summaries in the firm's tone: warm, clear and practical Compliance and business support • Assisting with file preparation for network sign-off • Tracking file checks, commission queries and remedial actions • Supporting quarterly planning and process documentation