Customer Service Agent Job at Frogfoot Networks – Remote (Johannesburg) | Apply Now

Looking for a remote customer service job in South Africa? Frogfoot Networks is hiring a Customer Service Agent to join its Customer Experience Team. This permanent remote position is ideal for candidates passionate about customer support, telecommunications, call centre work, and problem-solving. If you enjoy helping people, resolving customer issues, and delivering excellent service, this could be a great career opportunity. Job Details Position: Customer Service Agent Company: Frogfoot Networks Location: Remote Position (Johannesburg, South Africa) Job Type: Permanent Industry: Telecommunications Department: Customer Experience Experience Level: Entry Level Closing Date: 19 June 2026 About the Role The Customer Service Agent will be the first point of contact for customers, providing professional and friendly support through phone, email, chat, and other communication channels. The role focuses on delivering exceptional customer experiences by resolving queries, handling complaints, and educating customers about Frogfoot’s fibre and internet services. This opportunity suits individuals with strong communication skills, patience, empathy, and a customer-first mindset. Key Responsibilities Successful candidates will: •Respond to customer enquiries via phone, email, and chat •Deliver professional and customer-focused support •Resolve customer complaints and service-related queries •Take ownership of customer issues until resolution •Educate customers on Frogfoot products and fibre services •Maintain accurate customer records and case notes •Work with internal teams to improve service delivery •Identify recurring customer issues for improvement •Promote customer trust and satisfaction •Help achieve customer service team targets Experience That Will Give You an Advantage Preferred candidates may have: ✅ 1–2 years customer service experience ✅ Call centre or helpdesk experience ✅ ISP or telecommunications exposure ✅ Experience handling complaints and escalations ✅ Multi-channel customer support experience ✅ Target-driven environment experience

This full-time opportunity at Frogfoot Networks (Pty) Ltd is based in Remote and is suitable for candidates interested in building experience in Customer Service Agent Job at Frogfoot Networks – Remote (Johannesburg) | Apply Now. Review the requirements carefully and make sure your application highlights the most relevant strengths for the role.

Roles like this can help candidates strengthen their professional experience, improve industry-specific skills, and grow within a structured working environment. If you are targeting opportunities in entry-level work, this opening may be a strong addition to your job search.