Service Desk Engineer Job Opportunity at First Technology Pty Ltd – Umhlanga, KwaZulu-Natal
About the role
📍 Location: Umhlanga 💼 Position: Service Desk Engineer 🏢 Company: First Technology Pty Ltd 📅 Closing Date: 08 June 2026 📄 Job Type: Permanent 🎓 Experience Level: Entry Level 💻 Industry: Information Technology and Services About the Job First Technology Pty Ltd is hiring a Service Desk Engineer in Umhlanga, KwaZulu-Natal. This IT support role is ideal for candidates with strong troubleshooting skills, customer service experience, and knowledge of Microsoft Office 365, password resets, and first-line technical support. The successful candidate will provide first-line IT support, manage service desk tickets, troubleshoot user issues, and escalate incidents when required while working within SLA targets. Key Responsibilities •Log and manage IT support tickets •Provide first-line technical troubleshooting and support •Assist users with Microsoft Office 365, email, and password reset issues •Escalate unresolved incidents to relevant teams •Maintain accurate support records and reports •Coordinate with vendors and customers •Communicate effectively with users and internal teams •Manage multiple incidents and priorities efficiently •Perform scheduled administrative and reporting tasks
Job overview
This full-time opportunity at First Technology Pty Ltd is based in Umhlanga • KwaZulu-Natal and is suitable for candidates interested in building experience in Service Desk Engineer Job Opportunity at First Technology Pty Ltd – Umhlanga, KwaZulu-Natal. Review the requirements carefully and make sure your application highlights the most relevant strengths for the role.
Tips for applicants
- Tailor your CV to match the responsibilities and requirements for this service desk engineer job opportunity at first technology pty ltd – umhlanga, kwazulu-natal role.
- Highlight your most relevant experience, qualifications, and practical skills clearly.
- Make sure your contact details are correct and your CV is updated before applying.
- Use the listed requirements as a checklist so your application speaks directly to what the employer wants.
Why this job is a good opportunity
Roles like this can help candidates strengthen their professional experience, improve industry-specific skills, and grow within a structured working environment. If you are targeting opportunities in entry-level work, this opening may be a strong addition to your job search.
Requirements
- Matric certificate
- A+ and N+ certifications preferred
- Strong communication and customer service skills
- Knowledge of Microsoft Office and IT support tools
- Ability to work independently and under pressure
- Good attention to detail and problem-solving skills
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